November 28, 2022

A woman uses her mobile phone as she walks past an Optus store in Sydney, Australia, February 8, 2018. REUTERS/Daniel Munoz/File Photo

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SYDNEY (Reuters) – Australian telecommunications company Optus Singapore (STEL.SI) said it was investigating possible unauthorized access to customers’ home addresses, passport numbers and phone numbers after a cyber attack.

Wireless carrier Optus said in a statement Thursday that it shut down the attack immediately after it was discovered, and that payment details and account passwords were not compromised.

She said she had informed the Australian Federal Police, and that an investigation into whether the information of current and former clients had been accessed was underway.

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“Optus is working with the Australian Center for Cyber ​​Security to mitigate any risks to customers,” Optus said in a statement on its website.

“We are appalled to discover that we have been subjected to a cyber attack that has resulted in the disclosure of our customers’ personal information to someone who shouldn’t have seen it,” said Optus CEO Kelly Bayer Rosmarin.

The Australian newspaper reported that up to 9 million customers have been affected. Reuters could not verify the number and Optus did not immediately respond to a request for comment.

“Optus has also notified major financial institutions of this. While we are not aware of any harm to customers, we encourage customers to raise awareness across their accounts, including to look for any unusual or fraudulent activity and any notices that appear strange or suspicious.”

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(Reporting by Kirsty Needham). Editing by Raju Gopalakrishnan

Our criteria: Thomson Reuters Trust Principles.

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